bok138 Privacy Policy

This page describes what we collect when you use bok138 and how we keep that data protected. When you create an account, log in, deposit funds, place wagers, or withdraw your balance, we collect personal and transactional information. We use this data to verify your identity, comply with gaming regulations in your jurisdiction, process your payments through trusted methods like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, and operate our platform securely. Your data is encrypted in transit and at rest; we do not share it with third parties except where required for payment processing or legal compliance.

We recognise that your privacy matters. Our infrastructure is designed to keep your account secure, your financial information protected, and your gaming activity confidential. This policy outlines what we collect, who can access it, and what rights you have over your information. If you have questions about how we handle your data, you can contact us through the support channels on bok138.

Data We Collect on bok138

We collect information in several categories. When you sign up, we collect your email address, phone number, full name, and date of birth. To unlock deposits and withdrawals, we ask for identity verification—typically a government ID or passport photo. This information is stored encrypted and used only to verify your identity and ensure you meet regional eligibility requirements. We never share your ID images with third parties; they remain on our secure servers for compliance purposes only.

Your gaming activity on bok138 generates transactional records—every deposit, every bet, every withdrawal, and every game result. We record which payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the outcome. This data helps us detect fraud, resolve disputes, and comply with anti-money-laundering regulations. Your account balance, betting history, and withdrawal records are stored in our database and visible to you in your account dashboard on mobile and desktop.

We also collect technical data: your IP address, device type (Android or iOS), browser type, and which games you access. This helps us troubleshoot technical issues, improve platform performance, and understand how players use bok138 across different devices and networks. We use cookies to remember your login status and preferences—your chosen language, notification settings, and last-viewed game. You can clear cookies anytime through your browser settings.

Identity verification

We collect government ID or passport images to comply with gaming regulations and prevent account fraud.

Transactional records

Every deposit, bet, and withdrawal is recorded with timestamp and payment method for compliance and dispute resolution.

Technical data

IP address, device type, and browser information help us secure your account and optimise platform performance.

How We Use Your Data on bok138

We use your personal information to operate bok138. Your email and phone are used for account recovery, login verification, and two-factor authentication (if you enable it). Your identity documents confirm that you meet age and jurisdiction requirements—we must verify this before accepting any wagers or processing withdrawals. Your name and address are used for compliance with local gaming regulations in Jakarta, Surabaya, Bandung, Medan, and other supported jurisdictions.

Your transactional data powers our platform. When you deposit via mobile banking or any supported payment method, we record the transaction to track your account balance, reconcile payments, and detect suspicious activity. Your gaming activity—which games you play, when you play, what you wager—is recorded for your own account history and for us to identify patterns that might indicate fraud or technical errors. We use this data to settle your bets fairly and process your withdrawals accurately.

We may contact you via email or SMS about account security alerts, deposit confirmations, withdrawal status, or important platform updates. You can manage communication preferences in your account settings on bok138. We will not send unsolicited marketing unless you opt in; even then, you can unsubscribe anytime.

Third-Party Processors and Data Sharing

We partner with payment processors to handle deposits and withdrawals. When you fund your account through local payment, online payment, e-wallet, mobile banking, or local payment, your financial information goes directly to those e-wallet providers—we do not store your wallet credentials. Similarly, bank transfers via online payment, e-wallet, mobile banking, and local payment are processed by your bank and payment networks; we see only the final transaction record. These processors are bound by their own privacy policies and are responsible for securing your financial data.

We also work with hosting providers and analytics services to keep bok138 running. Our servers may be located outside your jurisdiction; this is necessary for platform reliability and speed. Your data on these servers is encrypted, so even if a server is compromised, the information remains unreadable. We do not share your personal information with marketing partners, advertisers, or other third parties except where required by law.

Cookies and Browser Storage

We use cookies to keep you logged in between sessions and to remember your preferences on bok138. Essential cookies are required for the platform to function—without them, you'd need to re-enter your login every time you refresh the page. Preference cookies store your language choice, notification settings, and game preferences. Analytics cookies help us understand how players interact with bok138 so we can fix bugs and improve features.

You can disable cookies in your browser settings, though this may affect how bok138 works. Some features—like staying logged in on your mobile device—require cookies to function properly. We do not use cookies to track you across other websites; they are limited to bok138's domain.

Your Rights and Our Commitments

You have rights over your data on bok138. You can view your personal information, transaction history, and account details anytime through your account dashboard. You can update your email, phone number, and other profile information in your account settings. If you believe your data is inaccurate, you can request correction through our support channel. We will investigate and correct the information within a reasonable timeframe.

You have the right to know what data we hold about you. You can request a copy of your personal information in a structured format. We will compile and deliver this data within 30 days of your request. You also have the right to request deletion of your account and associated personal data, subject to legal retention requirements—we may need to keep transaction records for compliance and dispute resolution, but we will delete other personal information once you close your account.

We protect your data with industry-standard encryption, secure servers, and access controls. Only bok138 staff with legitimate business need can access your personal information. We conduct security audits regularly and maintain incident response procedures. If we discover a data breach, we will notify affected users as soon as we become aware, in accordance with applicable law.

How Long We Keep Your Data

We keep different types of data for different periods. Your account information (name, email, phone, identity documents) is retained while your account is active and for a minimum of five years after closure for compliance and dispute resolution. Your transaction records—deposits, withdrawals, wagers, and results—are kept for at least seven years to comply with gaming regulations and anti-money-laundering requirements. Technical logs (IP addresses, browser data) are typically retained for 90 days unless required longer for security investigation.

Jurisdiction and Legal Obligations

bok138 operates in jurisdictions where gaming is legally permitted. We comply with local laws in those regions, which may require us to collect, retain, and report certain data to gaming authorities. We may be required to disclose your information if subpoenaed by law enforcement or regulators. We will not voluntarily share your data with authorities outside these legal frameworks.

Our servers may sit in jurisdictions different from yours. Your data in transit and at rest is encrypted, so geographic location does not reduce the protection we provide. You acknowledge that storing data in multiple jurisdictions is necessary for bok138 to operate reliably.

Contact Us About Your Data

If you have questions about this privacy policy, want to request a copy of your data, or need to report a security concern on bok138, you can contact us through the support page on our platform. We respond to privacy requests within 30 days. You can also contact us via email if provided in your account settings. We take your privacy concerns seriously and will work with you to address any issues.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practice or applicable law. We will notify you of material changes via email or a banner on bok138. Your continued use of the platform after such notice means you accept the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

We at bok138 are committed to protecting your privacy while operating a transparent, compliant gaming platform. Your personal information is a trust we take seriously. If you choose to play on bok138, know that your data is encrypted, your transactions are recorded fairly, and your rights are protected under this policy and applicable law in your jurisdiction.